AUDEGLASUNIE Refund and Returns Policy

Effective Date: February 25, 2025

At AUDEGLASUNIE, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a clear and easy return and refund process. Please review our refund and return policy below.

1. Return Eligibility

To be eligible for a return or refund, the following conditions must be met:

  • The item must be in new and unused condition.
  • The item must be returned within 30 days from the date of purchase.
  • The item must be in its original packaging, including all tags, manuals, and accessories.

If the item does not meet these criteria, we reserve the right to refuse the return or charge a restocking fee.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items marked as final sale or clearance at the time of purchase.
  • Customized or personalized products that cannot be resold.
  • Gift cards.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@audeglasunie.com or call (563) 285-6097. Please include your order number, item details, and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.
  3. Return Shipping: You are responsible for the cost of return shipping, except in cases where the return is due to a defective item or an error made by us (e.g., incorrect or damaged item).
  4. Packaging: Please pack the items securely and include the original packaging, tags, and any accompanying materials to avoid damage during return shipping.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 7-10 business days.
  • Please note that depending on your payment method or bank, it may take additional time for the refund to appear on your account.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, you will need to follow the return process and then place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@audeglasunie.com within 7 days of receiving your order. We will provide you with a return shipping label and a full refund or replacement based on your preference.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider first. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@audeglasunie.com.

8. Return Shipping Costs

  • Customer Responsibility: For most returns, the cost of return shipping is the responsibility of the customer unless the item is defective or we made an error.
  • Return Shipping Label: In the case of defective or incorrect items, we will provide a prepaid return shipping label.

9. International Returns

For international customers, please note that you will be responsible for the return shipping costs, and the items must be returned to our U.S. warehouse. International returns may also be subject to customs duties, taxes, or import fees, which will be the responsibility of the customer.

10. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

AUDEGLASUNIE
Email: info@audeglasunie.com
Phone: (563) 285-6097
Website: https://audeglasunie.com
Address: 7 Valley Dr #2B, Eldridge, Iowa (IA), 52748

This Refund and Returns Policy is designed to ensure that you can make returns or request a refund easily and with confidence. We strive to offer excellent customer service, and if you have any questions, please do not hesitate to reach out to us.